Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our freight documentation and customs management platform. By accessing or using our services, you agree to the practices described in this policy.
Information We Collect
We may collect information you provide when creating an account, adding customers or partners, managing shipments, uploading documents, or contacting our support team. This may include business information, contact details, shipment information, and documentation required for freight operations and customs processing.
How We Use Your Information
We use your information to provide and improve our services, manage freight documentation, verify uploaded documents, support customs workflows, process shipments, enhance platform security, provide customer support, and communicate important service updates.
Document Storage and Security
Documents uploaded to the platform are stored using secure technologies designed to protect your information. We implement appropriate administrative, technical, and organizational safeguards to help prevent unauthorized access, disclosure, or misuse of your data.
AI-Powered Features
Our platform includes AI-assisted features that help identify missing information, detect potential document issues, and improve workflow efficiency. AI recommendations are intended to support your operations and should be reviewed before making final business decisions.
Data Sharing
We do not sell your personal or business information. Information may be shared only with authorized third-party service providers or integrated systems when necessary to deliver platform functionality, process freight operations, or comply with applicable legal requirements.
Data Retention
We retain your information only for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and maintain business records. Data may be securely deleted when it is no longer required.
Your Rights
Depending on your location and applicable laws, you may have the right to access, update, correct, or request deletion of your information. You may also request information about how your data is processed.
Cookies
Our website may use cookies and similar technologies to improve user experience, maintain secure sessions, analyze website performance, and remember user preferences.
Third-Party Services
Our platform may integrate with external logistics, booking, customs, or communication services. These third-party providers have their own privacy practices, and we encourage users to review their respective policies.
Data Protection
We continuously monitor and improve our security measures to protect sensitive business information, shipment records, and uploaded documents against unauthorized access or data loss.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. Any updates will be posted on this page with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or our data handling practices, please contact our support team through the contact information provided on our website.
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